Terms of Service

Last updated: August 2026

These terms govern your use of Volé (volepadel.com) and our services. Volé is operated by Volé Padel. By creating an account or using Volé, you agree to these terms. If you don’t agree, please don’t use the service.

1. What Volé is

Volé is a platform that lets organisers run padel competitions (leagues, tournaments and socials), lets coaches offer and take bookings, and lets players enter competitions and book coaching — with payments handled online. Volé provides the software and payment facilitation. Volé is not the organiser of any competition or the provider of any coaching session, and is not a party to the agreement between a player and an organiser or coach. Those arrangements are between the users involved.

2. Your account

You sign in using a secure link sent to your email — there’s no password to manage. You’re responsible for keeping access to your email secure and for the activity on your account. You must be 18 or over to hold an account, and you agree to provide accurate information and keep it up to date.

3. Roles & responsibilities

Organisers are responsible for the competitions they run — including the format, entry price, refund policy, scheduling, and complying with any club or venue rules. Coaches are responsible for the sessions they deliver, their own qualifications and insurance, setting their rates and availability, and securing a court for each booking. Players are responsible for entering accurate details and for their own conduct and fitness to play. Padel is a physical activity; you take part at your own risk.

4. Fees & payments

Volé is free to sign up for and to run competitions or list coaching. Volé charges a small platform fee, tiered by price, on each paid entry or booking; the current fee is shown before you confirm. Payments are processed by Stripe, and payouts to organisers and coaches are made to their connected Stripe account.

Card processing fees are passed through at cost. Volé does not add any markup to the fee charged by our payment provider for processing your payment — the processing amount shown at checkout reflects the cost of taking the payment. The exact cost can vary with the type of card used (for example, cards issued outside the UK, or commercial cards, cost more to process). The full amount payable — entry or session price, platform fee and processing — is always shown before you confirm and pay.

5. Refunds & cancellations

Refunds for a competition entry are governed by the refund policy set by that competition’s organiser, shown on the entry page. Coaching bookings are refunded in line with the terms shown at the time of booking. Where a refund is due, Volé processes it back to your original payment method. Nothing in these terms affects your statutory rights as a consumer.

6. Acceptable use

You agree not to misuse Volé — including attempting to access accounts or data that aren’t yours, disrupting the service, submitting false results or fraudulent payments, or using the platform for anything unlawful. We may suspend or remove accounts that break these terms.

7. Content

You keep ownership of the content you add (such as your profile, competition details and reviews), and grant Volé the licence needed to display and operate it within the service. Volé and its branding remain our property.

8. Availability & liability

We work hard to keep Volé running but don’t guarantee it will always be available or error-free. To the extent permitted by law, Volé is not liable for the acts or omissions of organisers, coaches or players, for any injury or loss arising at an event or session, or for indirect or consequential loss. Nothing in these terms limits liability that cannot be limited by law. Our total liability to you in connection with the service is limited to the fees you paid to Volé in the 12 months before the claim.

9. Ending your use

You can stop using Volé and ask us to close your account at any time. We may suspend or end your access if you materially breach these terms. Provisions that by their nature should survive (such as fees owed, content licences and liability) will continue to apply.

10. Changes & governing law

We may update these terms from time to time; we’ll update the date above and, for significant changes, let you know. These terms are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction.

11. Contact

Questions about these terms? Email hello@volepadel.com.